Instagram Authentication

Check your Facebook profile for alerts

• Open www.facebook.com and log in with your account

• Look for alerts in the notification box.

Check your Facebook page for alerts

Switch to your Facebook Page

• Click on your profile picture and select your Facebook Page

  

• Look for alerts in the notification box or anywhere in the profile.

Check your Meta Business Suite for alerts

• From your Facebook Page click on the Meta Business Suite or open it from here www.business.facebook.com. and select your business from the top left menu.

  

• Then go to Settings.

  

• Under Accounts click on Pages and verify that everything is OK. You should be able to see your Facebook user with full control access and your Instagram as a connected asset.

  

• Under Accounts click on Instagram accounts.

• Look for alerts or needed actions like this one:

  

• If there is a login needed action please complete the log in. After successfully logged in with your Instagram you should see a confirmation message:

  

Re-connect your Instagram account.

• Log in to KEY Stars and go to Settings.

• Scroll to the bottom of the page and click the re-connect button.

• On the Facebook window make sure to click on Edit settings.

• Follow the steps and validate your business Instagram account and your Facebook page are selected.

• Click on Update profile button and your profile should be refreshed.

• If instead you get an error message it means your connection is not valid. Please reasure the connection or contact us.